return policy

Unopened orders may be returned within 15 days of receipt for a refund. Once returned item(s) are received, we will apply a credit to your original Method of payment (excluding shipping costs, which are not refundable).

Boxes with the paper rolls opened or used cannot be returned.

MISSING ORDERS:
If your order was marked as delivered but has not been received at the address you specified in your order, we ask that you do the following:
1. Check with your neighbours to see if the package was left with them in error.
2. Contact your local post office.
3. Contact us at info@pigmentandpaperco.ca
Please note: We ask that you report your lost shipment within 10 days of the delivery date.
We are unable to assume responsibility of the package if you do not report it within the 10 day period.

 

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